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Partner Experience Associate
Full Time
Las Vegas, NV, 89103

About the Position

In-person in Las Vegas, NV, 89103: Reliably commute or plan to relocate before starting work (required).

Job Summary

The Partner Experience Associate at Koin supports the client lifecycle by delivering high-quality service, relationship management, and operational support to ensure a seamless client experience. This role partners closely with the Manager of Client Relations, Sales, and cross-functional internal teams to assist with onboarding, ongoing account management, and day-to-day client needs.

The Partner Experience Associate plays a key role in maintaining client satisfaction, supporting retention efforts, and identifying opportunities to enhance the client experience in a fast-paced, technology-driven environment. This position is ideal for a client-focused professional looking to grow within FinTech, payments, and SaaS.

Benefits

  • Medical
  • Dental
  • Basic Life Insurance (included with the dental plan)
  • Vision
  • Short-term Disability
  • Combo plan covering accidents, hospitalizations, and critical illnesses
  • 401k plan
  • Free on-site parking
  • Paid time off
  • Paid holidays
  • Bonus pay

Required Skills and Qualifications

  • Bachelor’s Degree in Business, Communications, Technology, or a related field preferred.
  • At least 3 years of experience in client relations, customer success, account management, sales support, or a related role.
  • Interest in or exposure to the payments, FinTech, SaaS, or gaming industries.
  • Familiarity with CRM systems such as Salesforce, HubSpot, or similar platforms.
  • Strong communication skills with the ability to explain information clearly to clients with varying levels of technical knowledge.
  • Highly organized with strong attention to detail and the ability to manage multiple priorities.
  • Proactive, service-oriented mindset with strong problem-solving skills.
  • Ability to work collaboratively in a fast-paced, cross-functional environment.
  • Comfortable supporting revenue-driven teams and contributing to client retention and growth initiatives.

Responsibilities

  • Support the management of client relationships by assisting with onboarding, training, and ongoing account support.
  • Serve as a primary point of contact for day-to-day client inquiries, ensuring timely responses and resolution.
  • Assist in maintaining strong client relationships by understanding client needs and ensuring satisfaction with Koin’s products and services.
  • Coordinate with internal teams (Sales, Product, Operations, Compliance) to ensure client requests and issues are addressed efficiently.
  • Support the onboarding process by helping ensure smooth transitions from sales to active client status.
  • Track client interactions, updates, and activity within CRM systems to ensure accurate and up-to-date records.
  • Assist with preparing materials for client meetings, business reviews, and check-ins.
  • Monitor client usage and feedback, escalating concerns or risks to the Manager of Client Relations as needed.
  • Help identify opportunities for upsell, cross-sell, and account expansion by flagging client needs and trends.
  • Support retention initiatives by ensuring clients receive consistent value and understand available solutions.
  • Assist in gathering and organizing client feedback to share with product and leadership teams.
  • Participate in client meetings, demos, and calls as needed to support relationship management efforts.
  • Represent Koin professionally in all client communications and interactions.

Application Form

RETAILERS
CASINO OPERATORS